Effective Date: 23 October 2026
Last Updated: 23 October 2026
1. About Our Services
Anfield Study Abroad is operated by Anfield International Pvt Ltd. We provide educational counselling, study abroad guidance and application support to students who wish to pursue higher education overseas.
Our aim is to help students make informed decisions about their education by providing guidance on suitable courses, universities, admission requirements and the application process.
2. Counselling Services and Fees
Our student counselling and study abroad consultancy services are free of charge to students.
Anfield Study Abroad does not charge students for its counselling, advisory or application support services.
We do not collect tuition fees, university application fees, visa fees or other payments on behalf of universities or educational institutions. Where a payment is required by a university, government authority or another third-party organisation, students must make the payment directly to the relevant organisation through its authorised payment channels.
Students should verify the applicable fees, payment instructions and deadlines directly with the relevant institution or authority.
We will communicate any change to our student fee arrangements clearly before it takes effect.
3. Optional Paid Services
Anfield Study Abroad does not currently charge students for its standard counselling, advisory or application support services.
If any additional service is introduced in the future that carries a separate charge, we will clearly disclose the service, its price and any applicable terms before the student chooses to proceed. No optional paid service will be represented as compulsory unless there is a genuine requirement that is clearly explained to the student.
4. No Guarantee of Admission or Visa Approval
Anfield Study Abroad provides guidance and assistance throughout the study abroad application process. However, we cannot guarantee admission to any university or educational institution, the award of a scholarship, or the approval of a visa or immigration application.
Admission decisions are made by the relevant universities and educational institutions. Visa and immigration decisions are made by the relevant government authorities.
Outcomes depend on individual circumstances, eligibility, supporting documents, institutional requirements, available places and the decisions of the relevant authorities.
Our role is to provide guidance and application support. Students remain responsible for ensuring that the information and documents they submit are accurate and complete and for meeting applicable deadlines and requirements.
5. Staff Qualifications, Training and Accreditation
Anfield Study Abroad is committed to maintaining professional standards in student counselling and international education guidance.
Our staff are British Council-certified UK education agents and counsellors, as represented by our organisation. Our agency is also stated to be accredited by ICEF (International Consultants for Education and Fairs).
ICEF Agency ID: 7181
We are committed to supporting the continuing professional development of our staff through relevant training, updates on university admission requirements, changes in international education policies and other professional learning opportunities.
Information about staff qualifications, training and accreditation can be requested from our team.
6. Student Best Interests and Ethical Counselling
We are committed to providing students with honest, transparent and appropriate educational guidance.
Our counselling aims to take account of each student’s academic background, educational objectives, preferred destination, budget and individual circumstances.
We encourage students to consider relevant information about institutions, courses, costs, entry requirements and application deadlines before making decisions.
We will explain material information relevant to our advice and will not knowingly make misleading claims about admission outcomes, scholarships, visa approval or the benefits of a particular institution.
Students are encouraged to ask questions and seek clarification whenever they need additional information before proceeding with an application.
7. Complaints and Feedback Policy
We welcome feedback and take complaints about our services seriously. Students may raise concerns about the advice they receive, communication, application support, service quality or other aspects of their experience with Anfield Study Abroad.
How to submit a complaint
Please contact us using the following details:
- Email: info@anfieldstudyabroad.com
- Telephone: +91 80895 32026
- Postal address: Millennial Square Building, Kozhikode Bypass, Opposite UL Cyber Park, Thondayad, Kozhikode, Kerala 673016, India.
Please provide your name, contact details, a description of the concern and any relevant supporting information. We will handle complaints respectfully and share information only as necessary to investigate and respond, subject to applicable law.
Complaint handling procedure
- Acknowledgement: We aim to acknowledge complaints within five working days of receipt.
- Review: We will review the concern, gather relevant information and, where appropriate, seek clarification from the student or the staff involved.
- Response: We aim to provide a substantive response within 20 working days of receipt. If a complaint requires additional investigation, we will explain the delay and provide an expected response date.
- Escalation: If the student is dissatisfied with the initial response, they may request a review by the senior management team by replying to the complaint response or emailing info@anfieldstudyabroad.com with the subject line “Complaint Escalation”.
- Outcome: We will communicate the outcome and any appropriate corrective action or further steps.
Complaints will be considered fairly and without inappropriate disadvantage to the student for raising a genuine concern.
These internal procedures do not restrict any legal rights the student may have.
8. Application Links and Official Information
We aim to provide accurate and up-to-date information about our services, partner institutions and application processes.
Where an application link is provided, we will endeavour to ensure that it is functional and directs students to the appropriate application page or official institutional website.
Students should verify admission requirements, deadlines, tuition fees and other official information with the relevant university or authority before making payments or submitting an application.
9. Accuracy of Website Information
We review our website content, service descriptions, accreditation information and promotional statements periodically to help ensure that information remains accurate, clear and supported by appropriate evidence.
Where information changes, we will update the relevant website content as appropriate.
10. Contact Us
For questions about our services, fees, accreditation, student counselling or complaints procedure, please contact:
Anfield Study Abroad
Legal Entity: Anfield International Pvt Ltd
Address: Millennial Square Building, Kozhikode Bypass, Opposite UL Cyber Park, Thondayad, Kozhikode, Kerala 673016, India
Email: info@anfieldstudyabroad.com
Telephone: +91 80895 32026
Website: https://www.anfieldstudyabroad.com
